![]() LG Energy Solution Announces Plan for Free Replacement of Certain Energy Storage System (ESS) Home Batteries Yes, all replaced remotely modified batteries will come with a new ten (10) year warranty period, starting from the date of installation.Ĭall your distributor/installer for further details.Ģ. Q5: Will LG ES extend the existing Warranty period for the product as part of its replacement program? However, please understand that despite the company's best efforts, there may be some delays, due to factors that are outside our control, such as the severe global shortage of semiconductors and other components of residential energy storage systems.Īs stated above, if you own an "offline" battery, please contact LG ES as soon as possible to provide the company with your specific location and battery information to start the process as soon as possible. ![]() LG ES will work to arrange a replacement schedule that is convenient for you. LG ES has already started contacting the owners of the batteries with instructions, but battery owners, installers and distributors who would like additional information should call LG ES' help line listed at the end of the FAQ. If for any reason the original installer is not able to perform the work, LG ES will make alternative arrangements. LG ES will contact the original installers for the batteries to arrange for that installer to perform the replacement service work. Q4: Please explain the replacement process. Yes, LG ES will replace the affected batteries with newly manufactured batteries that incorporate state-of-the-art safety features that were designed to prevent overheating that might lead to fires and/or emission of harmful smoke. Q3: Will LG ES replace affected units with new batteries? Out of an abundance of caution, if a customer plans to leave home for an extended period of time, such as a vacation, LG ES recommends turning off the system to avoid leaving the home battery in a fully charged condition. Customers whose batteries are offline should call LG ES or their distributor/installer for further instructions. No action is required by customers whose batteries are connected online, because LG ES has remotely deployed modifications to impacted batteries to reduce the risk of overheating. ![]() Q2: Should customers turn off the batteries? What should customers do until the batteries are replaced? LG ES is undertaking this voluntary action as part of its commitment to product safety and to providing the highest quality and service to its customers. These certain home batteries can overheat, posing a risk of fire and emission of harmful smoke. In cooperation with the global product safety authorities responsible for product replacements, LG Energy Solution (LG ES) recently announced a free replacement program for certain residential energy storage system batteries. Q1: Why is LG Energy Solution replacing my battery? Frequently Asked Questions Regarding LG Energy Solution's
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